Returns & Exchanges
At The Garden Gates, we want you to love your home and garden decor; if you are not completely satisfied, you may return eligible items within 30 days of delivery for a refund. Please note that custom-made items and oversized garden statuary may be subject to specific restocking fees or return restrictions.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully repackage your items in their original shipping materials to ensure they remain protected during transit back to our warehouse.
Ship the Item
Affix your provided return label or use a carrier of your choice to send the package to our returns processing center.
Receive Your Refund
Once our team inspects the returned goods for quality, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing